Warranty

We offer 12 month limited warranty on all Spark Bikes giving the confidence you need to purchase without hesitation.

How Warranty Works?

Our bikes are generally built with a combination of a frame that is durable, and parts that are supplied by quality brands. We ensure that every part is easily replaceable. Every Spark Bike comes with a 12-month warranty against manufacturing defects in materials or workmanship on its frame, battery, controller, motor assembly and other electrical components.

There are two sides to the warranty, electrical and mechanical.  

Electrical is referred to the electrical parts that run the bike. These items include LCD screen, motor cutters, throttle, controller, motor, and battery. Because Spark Bikes is designed with the user in mind, it can be easily replaceable (Plus & Play) by the user and do not require a mechanic. If the problem is identified as electrical, we will resolve the problem remotely. If the problem cannot be resolved, we will immediately replace and ship the item to you at no cost.  

Mechanical is referred to the various components that make up a bike and you will find in the majority of regular bicycles. These items include brakes, gearing, derailleur, handle bar, suspension, and so on. These are pretty much standard items and any bicycle shop or mechanic will be able to trouble shoot them for you.  We do not replace or provide warranty for mechanical parts or tune ups.


Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear
  • Damage or failure from abuse, neglect, misuse, or accident
  • Damages resulting from improper charging of the battery pack or use of any charger not supplied by Spark Bikes
  • Installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with the product as sold, or any modification of the frame or any component(s) originally supplied; tires, brake pads, chains, lights, motors, battery packs, displays, or vehicle controllers that have been opened for any purpose whatsoever, other than by Spark Bikes