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How SPARKBIKES Warranty Works

Our bikes are generally built with a combination of a frame that is durable, and parts that are supplied by quality brands.  We ensure that every part is easily replaceable.  Every Spark Bike comes with an 12-month warranty against manufacturing defects in materials or workmanship on its frame, battery, controller, motor assembly and other electrical components.  There are two sides to the warranty, electrical and mechanical.  

Electrical is referred to the electrical parts that run the bike.  These items include LCD screen, brake levers, motor cutters, throttle, motor, battery.  Because SPARKBIKE is designed with the user in mind, it can be easily replaceable by the user and do not require a mechanic.  If the problem is identified as electrical, we will try to resolve the problem remotely.  If the problem cannot be resolved, we will immediately replace and ship the item to you at no cost.  

Mechanical is referred to the various components that make up a bike and you will find in the majority of regular bicycles.  These items include brakes, gearing, derailleur, handle bar, suspension, and so on.  These are pretty much standard items and any bicycle shop or mechanic will be able to trouble shoot them for you.  We do not replace or provide warranty for mechanical parts or tune ups.

Warranty Exclusions

This warranty does not cover:

  • normal wear and tear
  • damage or failure from abuse, neglect, misuse, or accident
  • damages resulting from improper charging of the battery pack or use of any charger not supplied by SPARKBIKES
  • installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with the product as sold, or any modification of the frame or any component(s) originally supplied; tires, brake pads, chains, lights, motors, battery packs, displays, or vehicle controllers that have been opened for any purpose whatsoever, other than by SPARKBIKES