Cancellation & Return Policy

SPARKBIKES is well-known for our dedication to quality, and we take customer satisfaction just as seriously, and offer this comprehensive cancellation and returns policy:

Order Cancellation:  All unshipped orders (including pre-orders) can be cancelled at any time prior to shipment for a full refund. Refunds will be made to the method of payment used for the order. An order is considered unshipped up to the moment the shipment is physically transferred to the carrier's custody. In case of partially fulfilled orders, any unshipped orders are eligible for free cancellation.

Returns of Unused Bikes:  Unused bikes may be returned for a full refund within 7 days of purchase. You are required to return your bike in the same condition it was received and packed. The bike is subject to inspection upon delivery and if deemed unsellable, or not in original condition and packed same method, it will be sent back at the customers expense. 

Initiate your return by contacting us here.

How long does it take for my return to be processed?

We will to process your return within 14 days.

Where do I send my return to?

The information will be sent to you by email.

What if my order arrives damaged, or there is a fault?

Our team work hard to make sure this never happens. If you do receive damaged goods, or have a manufacturing fault occur, please contact us here